A recent academic study introduced a fully integrated pipeline for telecom voice-agents built from streaming ASR (speech-to-text), quantized LLMs, and real-time TTS (text-to-speech) achieving latency <1.0 (real-time factor) for telecom use-cases.
Why that’s important for Blue Sentient:
For our voice-bot projects (especially in outbound/inbound call centres, service desks, automated outreach) this opens the possibility of “voice agent that feels live” rather than static IVR.
We’ll incorporate these capabilities into our architecture design: low-latency streaming, domain-specific fine-tuning, real-time hand-off to humans.
It means voice-agent solutions are now capable of near human-agent latency and large scale real-time deployment.